Open Positions for Metropolitan Nashville Public Schools
Openings as of 9/17/2019
REP - CUSTOMER SVC II
Search Job Postings
_Position Pools: Admin Clerical and School Support
_Position Pools: Instructional
-- Any Location --
A. Z. Kelley Elementary
Alex Green Elementary
Andrew Jackson Elementary
Buena Vista Elementary
Cambridge Early Learning Center
Cane Ridge Elementary
Cane Ridge High
Charlotte Park Elementary
Cora Howe School
Dan Mills Elementary
DuPont Hadley Middle
DuPont Tyler Middle
Eagle View Elementary
East Nashville Magnet High
H. G. Hill Middle
Harris-Hillman Special Education
Henry C. Maxwell Elementary
Hunters Lane High
Isaac Litton Middle
Isaiah T. Creswell Middle
Jere Baxter Middle
John B. Whitsitt Elementary
John Early Middle
John F. Kennedy Middle
John Overton High
Johnson Alternative Learning Center
Julia Green Elementary
LEAD Academy (Southeast)
Margaret Allen Middle
Martin Luther King Jr. School
May Werthan Shayne Elementary
Metro Nashville Public Schools
Middle College High
Moses McKissack Middle
Mount View Elementary
Nashville Academy of Computer Science
Neely's Bend Elementary
Neely`s Bend Elementary
Norman Binkley Elementary
Old Center Elementary
Paragon Mills Elementary
Park Avenue Elementary
Percy Priest Elementary
Robert Churchwell Elementary
Robert E. Lillard Elementary
Rose Park Middle
Ruby Major Elementary
Safety & Security
Smith Springs Elementary
Sylvan Park Elementary
The Cohn Learning Center
Thomas A. Edison Elementary
Thurgood Marshall Middle
Tom Joy Elementary
Tulip Grove Elementary
Two Rivers Middle
W. A. Bass Alternative Learning Center
Waverly Belmont Elementary
Whites Creek High
William Henry Oliver Middle
miles of Zip:
Posted in the last:
Sort Results By:
Openings as of 9/17/2019
REP - CUSTOMER SVC II
REP - CUSTOMER SVC II
JOB SUMMARY & PRIMARY JOB FUNCTIONS
Family Information Center Manager
Family Information Center
JOB SUMMARY (2-3 sentences):
Call Representative responsibilities include answering a high volume of telephone calls in a fast-paced environment. Call Representatives will use the highest level of courtesy and professionalism to provide information and assistance to callers following department protocol.
PRIMARY JOB FUNCTIONS:
List, in the order of time spent, the essential tasks performed by the position. Employees may be assigned additional duties by management as required.
Job Responsibility 1:
Answer calls in a high volume, fast-paced environment.
Job Responsibility 2:
Provide information and assistance to callers using electronic tools and following department protocol.
Job Responsibility 3:
Communicate with transportation staff to provide real-time information to callers.
Job Responsibility 4:
Identify, refer and introduce callers to Family Liaisons.
Job Responsibility 5:
Document all calls and report trends.
Job Responsibility 6:
Other clerical duties as assigned.
GENERAL RESPONSIBILITIES, REQUIREMENTS, AND IMPACTS
Data Responsibility” refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation. Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.
Copies, transcribes, enters, or posts data or information.
People Responsibility” refers to individuals who have contact with or are influenced by the position.
Attends to the needs or requests of people and exchanges information with them.
Assets Responsibility” refers to the responsibility for achieving economies or preventing loss within the organization.
Requires minimum responsibility for only small quantities of low cost items or supplies where opportunities for achieving economies or preventing loss are negligible.
Mathematics” deals with quantities, magnitudes, and forms and their relationships and attributes by the use of numbers and symbols.
May use addition and subtraction in documenting student progress, making change, etc.
Communications” involves the ability to read, write, and speak.
Reads routine sentences or instructions; writes routine sentences and completes routine work forms; speaks routine sentences using standard grammar. Bi-lingual candidates fluent in English are desired.
COMPLEXITY OF WORK
Complexity of Work” addresses the analysis, initiative, ingenuity, creativity, and concentration required by the position and the presence of any unusual pressures.
Performs semi-routine work involving set procedures and rules, but with frequent problems; requires normal attention with short periods of concentration for accurate results or occasional exposure to unusual pressure.
IMPACT OF DECISIONS
Impact of Decisions” refers to consequences such as damage to property, loss of data or property, exposure of the organization to legal liability, or injury or death to individuals.
Makes decisions with minor impact - affects only those in immediate work area.
“Equipment Usage” refers to inanimate objects such as substances, materials, machines, tools, equipment, work aids, or products. A thing is tangible and has shape, form, and other physical characteristics.
Handles machines or office equipment.
SAFETY OF OTHERS
Safety of Others” refers to the responsibility for other people’s safety, either inherent in the job or to assure the safety of the general public.
Requires no responsibility for the safety of others.
EDUCATION AND EXPERIENCE REQUIREMENTS
Education Requirements” refers to job specific training and education required for entry into the position.
High School Diploma.
LICENSES, CERTIFICATIONS, AND REGISTRATIONS REQUIRED
Licenses, Certifications, and Registrations” refers to professional, state, or federal licenses, certifications, or registrations required to enter the position.
Experience Requirements” refers to the amount of work experience that is required for entry into the position that would result in reasonable expectation that the person can perform the tasks required by the position.
One (1) year of experience providing high level service in a customer service related environment. Proficient in Microsoft Office Suite (Word, Excel, Outlook).
AMERICANS WITH DISABILITIES REQUIREMENTS
Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis and some dexterity in operating machines or office equipment.
The position is exposed to no unusual environmental hazards.
SENSORY (ADA) REQUIREMENTS
The position requires normal visual acuity and field of vision, hearing and speaking.
AMERICANS WITH DISABILITIES ACT COMPLIANCE
Metropolitan Nashville Public Schools is an Equal Opportunity Employer. ADA requires MNPS to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Email To A Friend
Postings current as of 9/17/2019 9:34:20 AM CST.
Powered by Aspex Solutions - AppliTrack, Applicant Tracking for Educators. Online Job Employment Applications, Web Based Employment Applications for School Districts and Educational Institutions -
You can also view
Tennessee teaching jobs
at www.k12jobspot.com. K12JobSpot is a site that has thousands of teaching jobs - all from AppliTrack school districts.
FMLA regulations require all employers to post the
updated FMLA notice
Click here to view the Job Postings.
Powered by applicant tracking, a product of Frontline Education.