LOCATION OF POSITION: Fairport NY 14450; Technology Services - 11 Linden Park
TERM OF EMPLOYMENT: 12-Month Position, Full-Time
STARTING DATE: As Soon As Possible
SALARY RANGE: $26.00 - $32.50 per hour
*Actual salary is dependent upon Education, experience and contract.
DISTINGUISHING FEATURES OF THE CLASS: This is a technical position responsible for developing standards for computer products utilized by a department. The employee reports directly to and works under the general supervision of a senior level employee with leeway allowed for the exercise of independent judgment. Does related duties as required.
DUTIES:
Tenant, Infrastructure, and Identity Management
• Microsoft 365, Google Workspace, and cloud tenant administration.
• Cloud, hybrid, and on-premises identity, authentication, and access management.
• Cloud, hybrid, and on-premises infrastructure and platform service support.
• Development and maintenance of Infrastructure as Code (IaC), automation, and CI/CD solutions.
• System support of cloud, hybrid, and on-premises environments.
Email and Modern Communication Services
• Design, implementation, and troubleshooting of messaging, email routing, and collaboration services.
• Support of email security and authentication technologies, including SPF, DKIM, and DMARC.
Security and Data Lifecycle Management
• Cybersecurity, data protection, backup, retention, archiving, and eDiscovery solutions.
• Evaluation of cybersecurity posture and maturation through risk assessments and alignment with frameworks such as NIST CSF 2.0.
Customer Service and Documentation
• Technical project facilitation, solution design, implementation, and operational support.
• Customer support and communication with component school districts.
• Troubleshooting of infrastructure, identity, security, networking, and cloud services.
• Evaluation of emerging technologies and technical gaps, contributing to modernization, automation, and digital transformation initiatives.
• Development and delivery of technical training, documentation, and knowledge transfer.
FULL PERFORMANCE KNOWLEDGES, SKILL, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of existing computer hardware, software, and networking product technology; ability to detect and resolve technical problems; ability to conduct training seminars and demonstrate computer systems in a manner that is understandable to a variety of people; ability to communicate effectively verbally and in writing; ability to work as a team member; ability to establish priorities and coordinate several different activities; ability to make decisions; ability to establish and maintain effective professional relationships; tact; good judgement; initiative; physical condition commensurate with the demands of the position.
QUALIFICATIONS:
1. Civil Service eligibility as a Technical Specialist: Graduation from high school or possession of an equivalency diploma, plus either:
(A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor's degree, plus one (1) year of full-time or its part-time equivalent experience in all of the following: evaluating, recommending, installing AND utilizing commercial software packages, networking products, and common hardware devices; OR,
(B) Graduation from a regionally accredited or New York State registered two (2) year college or university with an Associate's degree, plus three (3) years experience as described in (A) above; OR,
(C) Five (5) years' experience as described in (A) above; OR,
(D) Any equivalent combination of training and experience as described by the limits of (A), (B), and (C ),
2.Thorough knowledge of existing computer hardware, software, and networking product technology
3. Ability to detect and resolve technical problems
4. Ability to conduct training seminars and demonstrate computer systems in a manner that is understandable to a variety of people
5. Ability to communicate effectively verbally and in writing and work as a team member
6. Ability to establish priorities and coordinate several different activities
7. Ability to establish and maintain effective professional relationships; tact; good judgment and initiative
8. Physically able to perform essential functions of the position (with or without reasonable accommodation).
