Openings as of 3/28/2023

Credentialing Services Specialist

JobID: 229

•  
Position Type:
  Applicant/Current Openings


Date Posted:
  4/7/2022


Location:
  Credentialing Services


Date Available:
  As Soon As Possible


  Additional Information:  Show/Hide

SUMMARY  
The International Society of Arboriculture (ISA) is a non-profit membership organization that serves the needs of tree care professionals, and promotes the profession of arboriculture around the world.  ISA is known as the industry authority on research, education and professional development.  Each role in the organization plays an important part in delivering excellent member benefits and customer service. 
 
The Credentialing Services Specialist performs a variety of duties in support of an enhanced credentialing customer experience. These duties include, making critical decisions regarding eligibility for credentialing exams and the validation of continuing education units (CEUs) as submitted by current and future ISA Credential holders.
 
This position is essential for helping to ensure that the integrity of all ISA credentials is maintained by adhering to proper departmental policies and procedures designed to uphold our ANSI/ISO17024:2012 accreditation. Typical duties include vetting and processing applications based on specific eligibility requirements; coding and assigning CEU requests based on specific guidelines outlined in departmental policies; providing outstanding customer service to all current and future credential holders; answering phones and emails; and other operations tasks as required.
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 
• Understands ISA’s mission and adheres to organization and staff core values.
• Understands and adheres to ISA credentialing policies and procedures.
• Ensures that a high level of customer service is consistently delivered. 
• Resolves the more complex customer service issues that are escalated from the Customer Service Center. 
• Provides clear and concise communication to end users regarding their CEU and application submissions.
• Follows through to ensure resolution of issues as necessary. 
• Provides administrative support for departmental record keeping in accordance with ANSI/ISO standards.
• Assists with data entry, mailings, and other special projects approved as necessary.
• Ability to handle multiple requests and/or projects simultaneously.
 
Credentialing Operations  
• Enters, reviews, approves, and processes credentialing applications.
• Facilitates exam confirmation and rejection letters as required.
• Balances payment information daily and resolves any discrepancies.
• Processes recertification, extension, late fees, and refunds as required.
• Processes end-of-month routines according to departmental policy and procedure.
• Performs daily financial closing for Certification in conjunction with the Customer Service Center.
• Utilizes ISA databases for data entry and necessary credentialing processing tasks.
• Provides credentialing-related administrative support and service to ISA Components, as requested.
• Follows approved policies and procedures when coding, accepting and rejecting CEU requests.
• Determines CEU codes based on approved departmental policies and procedures.
• Reviews, processes, and retains all pre and post approved CEU request according to departmental policy and procedure.
• Scans and files CEU requests according to organizational policy and procedure.
  
Supervisory Responsibilities
None
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience  
•  An Associate’s degree in a related field or equivalent is required. A Bachelor’s degree in a related field or equivalent is preferred.
• At least three years related experience and/or training; or equivalent combination of additional education and experience
  
Language Skills  
 
• Fluent in English, both verbal and written. Fluency in additional languages is a plus.
• Ability to write correspondence and speak in a professional manner.
• Ability to effectively present information in one-on-one and small-group situations to credential holders, volunteers, association affiliates, and other employees of the association.
 
 
 
Decision Making/Reasoning Ability  
 
• Ability to apply common sense understanding to carry out instructions furnished in written or oral format.
• Ability to deal with problems using standard processes and problem-solving techniques.
• Demonstrated skills in problem solving to ensure a high level of customer service.
• Ability to read and interpret data, such as that used for exam applications and Continuing Education requests.
 
Additional Competencies  
 
• Accurate and efficient data entry skills
• Inter-personal skills and ability to work with a variety of individuals across different geographic regions and cultures
• Ability to work in a team based environment.
• Strong organizational skills.
• Ability to add, subtract, multiply, and divide to calculate figures and amounts such as discounts, interest, taxes, commissions, and currency exchange rates.
 
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
• Must be able to remain in a stationary position 90% of the time.
• Moves about inside the office to access file cabinets, office machinery, etc.
• Regularly operates a computer and other office productivity machinery such as calculator, copy machine, and computer printer.
• Frequently communicates with internal and external customers.
• This position requires occasional lifting, under 25 lbs. 
 
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
• The noise level in the work environment is usually quiet to moderate. 
• Cubical setting. 
 Technology and Equipment 
 Microsoft Windows 7 and Office 2007 and/or 2010; proficient in Word and Outlook. 
• Database applications
• Internet  
  
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
 




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Openings as of 3/28/2023

Event Planner

JobID: 251

•  
Position Type:
  Applicant/Current Openings


Date Posted:
  3/22/2023


Location:
  Event Services


Date Available:
  As Soon as Possible


  Additional Information:  Show/Hide
SUMMARY

The International Society of Arboriculture (ISA) is a non-profit membership organization that serves the needs of tree care professionals, and promotes the profession of arboriculture around the world. ISA is known as the industry authority on research, education and professional development. Each role in the organization plays an important part in delivering excellent member benefits and customer service.
The Event Planner plays an integral role in the planning, organization and logistical facets of delivering high-quality, cost-effective meetings and events to ISA’s targeted audiences. This position provides a wide range of support for many aspects of events including site selection, pre-planning, and monitoring event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any issues that arise in the planning and delivery of the ISA Leadership Workshop and the ISA Annual International Conference. The Event Planner also manages ISA Qualification and Requalification course activity, takes a lead in managing the registration processes for ISA events, ISA Qualifications, and ISA Requalification, and supports the overall work of the ISA events department and organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Understands ISA’s Mission and adheres to organization and staff core values.
• Adhere to and develop processes related to events which ensure consistent service to event partners, sponsors, and attendees.
• Provide superior levels of customer service to promote a positive customer experience for all attendees and partners associated with ISA activities.
• Manage ISA Qualification and Requalification event activities. Duties may include, but are not limited to:
o Solicit workshop partners to present educational opportunities throughout ISA’s component network.
• Develops client relationships, prepares event summaries and event orders.
• Recommends event floor plans.
• Works with committees and host chapters, general service contractor and other contractors to secure and obtain City/local government floor plan approvals, licenses, and permits for event related activities.
• Schedules and conducts event pre-planning meetings; prepares and distributes agenda and materials for event pre-planning meetings.
• Develops internal documents including Event Orders, CAD Diagrams and other schedules necessary to Communicate the needs of the client and distributes pertinent event information to key ISA Stakeholder.
• Prepares estimates of ISA Stakeholders prior to event.
• Produces event billing and is responsible for post – event follow-up.
• Maintains, updates and organizes event information and the department's filing systems in keeping with the department policy standards. Assists with on-boarding and training new department personnel.
• Coordinates with Director of Event Services to determine the event schedule.
• Coordinates with the Director of Event Services to review security plans and/or contracts related to contracted events, monitors security during assigned events
• Communicates regularly with Director of Event Services to ensure successful planning and execution of all food & beverage activity.
• Maintains communication with contractors to ensure successful execution of event requirements.
• Gathers all event electrical needs and conveys those requirements to event stakeholders.
• Coordinates move -in / move-out for various contractors including but not limited to, general service contractor, audio-visual, floral, caterer with general service contractor
• Enforces building rules, security policies, event and fire/ life safety policies
• Monitors contractor progress during an event.
• Reports damages/incidences to management as they occur.
• Reviews and recommends operational policies and procedures for the department.
• Reviews and updates meeting planner’s guide as needed.
o Coordinates with the Director of Event Services to Determine level of event support required and enter into appropriate contract agreement with host.
o Arrange conference calls to coordinate logistics of event with hosts, identifying responsibilities in support of the event. Items such as, location, volunteers, catering and presenter specifics may be covered.
o Develop appropriate registration materials and manage registration process.
o Compose and distribute event reports
o Coordinate shipping of all materials associated with event to the host and to registrants.
o Manage vendor and sponsor commitments and relationships, when applicable.
o Coordinates with the Director of Event Services to reconcile financials at the end of each event.
o Manage instructor participation, when applicable.
• Plan ISA Approved Qualification Instructor training activities with collaboration from other ISA Staff.
• Serve as the logistical contact for ISA events, such as the Leadership Workshop and ISA Annual Conference. Duties may include, but are not limited to:
o Manage hotel room block and attendee reservations.
o Build and manage event registration, including serving as the main contact for participant questions.
o Work with facilities on function details including, but not limited to, food and beverage orders, audio/visual requirements, room sets, and space allocation.
o Prepare and update master schedules for events. This includes setting times and meeting room allocations for receptions, meals, refreshment breaks and concurrent workshop sessions
o Provides onsite management to ensure that all arrangements are executed properly. This includes ensuring that assistance is provided to attendees regarding general information, registration, housing, transport, communication, entertainment, audiovisual arrangements, and security. It also includes contact with local vendors and suppliers for assigned events.
o Reviews event supplier invoices for accuracy and approves payment for assigned events.
o Review promotional and registration materials for accuracy of informational items.
o Review function details that will be sent to the venues.
o Assist with onsite management to ensure that all arrangements are executed properly. This includes ensuring that assistance is provided to attendees regarding general information, registration, housing, transport, communication, entertainment, audiovisual arrangements, and security. It also includes contact with local vendors and suppliers.
• Travel to the ISA events including the ISA Annual International Conference and the International Tree Climbing Championships to assist with onsite event management and registration. Occasional travel to other meetings may be necessary.
• Assist in the coordination of other ISA (internal and external) related and/or contracted meetings held throughout the year, which includes working with;
o ISA staff or committee chairs.
o Vendors and suppliers.
• Play an active role in the continuous improvement of ISA meetings and events.
o Monitor feedback in an effort to improve overall customer satisfaction.
o Document and recommend process improvements.
o Ensure Events Department Policies and Procedures are up to date.
• Collaborate with other ISA staff members and/or committees as appropriate.

Supervisory Responsibilities
None QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
• Post-secondary degree in a related degree program from an accredited college or university preferred; and/or a minimum two years related experience. Will consider candidates with an equivalent combination of education and experience.

Language Skills
• Fluent in English, both verbal and written. Fluency in additional languages is a plus.
• Excellent written and oral communication skills.
• Ability to write correspondence in a professional manner.
• Ability to effectively present information in one-on-one and small group situations to customers, association affiliations, and other employees of the association.

Decision Making/Reasoning Ability
• Demonstrated ability to define problems, collect data, establish facts, develop conclusions, and recommend appropriate action plans
• Ability to complete projects accurately within deadlines.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Responsible for asking for more information or details when the task or project is unclear.
• Able to work independently to complete projects, with little to no day-to-day supervision.

Additional Competencies
• Strong organizational and time management skills, with a demonstrated ability to handle multiple projects simultaneously.
• Customer service orientation with strong interpersonal skills to exhibit a professional, friendly and helpful demeanor and ability to work with a variety of individuals from diverse backgrounds.
• Ability to work in a team-based environment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to remain in a stationary position 80% of the time.
• Moves about inside the office to access file cabinets, office machinery, etc.
• Regularly operates a computer and other office productivity machinery such as calculator, copy machine, and computer printer.
• Frequently communicates with internal and external customers.
• Lifting is occasionally required, up to 30lbs individually or 50lbs with assistance, when working with event and trade show materials.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work and occasional work outdoors in all weather conditions.
• The noise level in the work environment is usually quiet to moderate.
• Cubical setting.
• Some travel will be required, as needed, to support meeting and event activities.

PERSONAL CHARACTERISTICS
• Energy, drive, vision, and credibility to partner with the team whose operational excellence is critical to the success of the company
• Actively participates in creating and maintaining a work environment and culture that fosters team spirit high with a focus on the achievement of growth and profit objectives
• Demonstrated ability to influence and work closely with team at all levels within the organization
• Sensitivity to the business practices, rules and regulations, effective business tactics, and cultural norms of the environment
• Excellent communication and interpersonal skills in dealing with internal staff, business partners, customers, and the local community
• Upbeat and positive attitude, commitment to winning results
• Self-motivation and deadline-driven focus
• Ability to maintain confidentiality and professionalism
• Flexibility to be on-site as needed based on event requirements
• Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

Technology and Equipment
• Microsoft Windows 10 and Office 2013; proficient in Word, Excel and Outlook.
• Experience working with Adobe InDesign or other graphic design software suite is preferred.
• Experience working with Multi-line phone system, FAX, copier, postage machine, and web-based services.
• Registration software experience is helpful.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
I have received, reviewed and fully understand the job description for this position. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any and all conditions as described.




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